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Claws224, IEEE Network Engineer
Category: Networking
Satisfied Customers: 1256
Experience:  IEEE, Microsoft
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If I connect the Ethernet cable to my router, I can use the

Customer Question

If I connect the Ethernet cable to my router, I can use the internet. However, the network does not show up under wifi
JA: Have you tried unplugging your router for about ten seconds? And what about other devices? Do they have connectivity?
Customer: yes, I've tried turning it off and on
JA: What happened right before this popped up?
Customer: Nothing I just came home and noticed that the network was no longer an option
JA: What troubleshooting have you tried?
Customer: I called my internet provider and they said it's showing up as there being connectivity
JA: Anything else you want the network expert to know before I connect you?
Customer: No
Submitted: 3 months ago.
Category: Networking
Expert:  bbao replied 3 months ago.

> the network does not show up under wifi

You mean only the router's wired connections are working, no ANY wireless device can connect to the router via Wi-Fi?

What's the router's model? Does it have a wireless on/off button on the router?