Hi. My name is***** your for your question and the opportunity to assist.
Do this on your Windows 10 machine:
Click the start menu button and open Settings (the gear icon)
On the Settings page click Network & Internet
From the vertical menu on the left side of the page select Status
At the bottom of the page clickNetwork Reset>>Reset Now
The process takes about 5 minutes and requires a restart (you'll get a notification at the 2-minute-to-restart mark)
Once the process has finished try connecting again.
Let me know the result please.
If the network reset didn't get you connected try setting your system files back to a date
when you could connect to the internet.
Right click on the start menu button and select Run.
The Run box will open.
In the text area type: rstrui.exe and click OK.
System Restore will open.
Click Next. Put a checkmark in the Show More Restore points box if you see it.
Select a restore date when the computer was connected to the internet and click Next
and then Finish.
Continue through the warning and the restore will run.
After the restore is complete check if you can get connected.
Right-click the start menu button and open Device Manager.
Expand the entry for Network Adapters.
You should see the LAN adapter listed.
Right-click on it and select Properties.
What does it say in the Status window?
This computer sounds like it's in bad shape. What happened prior to all this?
I'd recommend resetting Windows 10 using the Keep My Files option.
Yes. It's pretty straightforward.
Click the start menu button and open Settings.
click Update & Security
From the vertical menu on the left click Recovery.
On the right, under Reset this PC, click Get Started.
You'll see screens telling you exactly what will happen.
I guess that was an extra point.
Is the reset running?
You got this screen after clicking Update & Security ?
Is that the Task Manager window? Sure sounds like it.
This is what you should see after clicking Update & Security (attachment below)
Hold down the Windows logo key and press P and select PC Screen Only
One moment please.
Restart the machine such that you are looking at the login screen, but don't log in.
Hold down and keep holding the Shift key and click the Power icon in the lower right corner and select Restart.
Keep the Shift key down until the Choose an Option screen comes up and then release it.
click Reset this PC
click Keep my Files
install to the drive where Windows is installed, if asked
Do you know the password ***** log in to the computer if you need to?
Let me think on this.
You won't get in.
Don't scrap the computer. We'll continue in the morning. I'll be here.
In your email you'll have justanswer email saying i responded to your question.
In the body of the email is an orange box that says View Response
click on that and it will return you to this page.
Good morning. See if you are able to perform these steps. Right-click on the start menu button and select Run.
In the text area type: ms-settings: (the colon is mandatory) and click OK.
In the Settings window
click Family & other people
click Add someone else to this PC
click I don't have this person's sign-in information
click Add a user without a Microsoft account
create a user name
create a password ***** enter it twice
create a password ***** and click Next
You'll then see the account listed
click on it and click on Change account type
change Account Type to Administrator and click OK
Restart the computer and sign in as the new user.
Let me know if the internet connection starts working or if the start menu works
when logged in as the new user.
Any luck creating the new user account?
Can you create a new user account using the instructions I posted above your last reply?
That PC's a bit messed up. Check this for me. Open
Settings>>>System>>>About at the bottom and tell me the version
number of Windows 10?
Thanks. That's the latest version number.
When you ran Reset this PC did you select the Keep my Files option
or did you select the Remove Everything option?
Thank you. You can copy your files and document off the machine to a flash drive or external hard drive
and try the remove everything option and see if it will complete.
When you select Reset this PC and then click Keep my Files it will ask for your password.
If you select Reset this PC and click Remove Everything it won't.
On another Windows computer, with a 4GB or larger flash drive you can click Download Tool Now
and run the tool and create a Windows 10 installation flash drive you can use to try to re-install Windows 10 on top of itself.
I'm not sure if this will work since you already have version 1607.
You could also boot from this flash drive and install it that way.
It will create a folder called Windows.Old with your files in it but sometimes things go missing
when you do it that way.
Ok. If Windows balks at this, create the flash drive.