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Claws224
Claws224, IEEE Network Engineer
Category: Networking
Satisfied Customers: 1256
Experience:  IEEE, Microsoft
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I cant connect to wifi after getting a new router, i have

Customer Question

i cant connect to wifi after getting a new router
JA: Can you describe your network setup (devices and cables used)?
Customer: i have comcast internet and am currently plugged into the router to access internet
JA: What happened right before this popped up?
Customer: the new router for wifi has a new password ***** wont conect to home wifi
JA: What troubleshooting have you tried?
Customer: everything that popped up. i think i clicked on homegroup
JA: Anything else you want the network expert to know before I connect you?
Customer: no just help me
Submitted: 5 months ago.
Category: Networking
Expert:  Viet - Network Tech replied 5 months ago.

Hi,

I'm sorry about the issue. What's the error or message?

What's the model of your new router?

What's the model of your comcast modem?

Do you mean you are currently plugging the computer to your new router to access the Internet?

Do you have windows xp, vista, or 7, or 8, 10, or mac computer?
Please reply at the box below. Thank you,