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Claws224
Claws224, IEEE Network Engineer
Category: Networking
Satisfied Customers: 1256
Experience:  IEEE, Microsoft
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Bought a 2016 roku streaming stick and cannot get it to

Customer Question

bought a 2016 roku streaming stick and cannot get it to connect to my wireless router which only has wpa2-psk security or a WPS pin for connection. I cannot get my roku stick to connect to the network.
JA: Have you tried "power cycling" your router -- unplugging it and letting it rest for about ten seconds?
Customer: No
JA: Have you installed any updates recently?
Customer: No
JA: Anything else you want the computer expert to know before I connect you?
Customer: No
Submitted: 4 months ago.
Category: Networking
Expert:  Randy IT Tech replied 4 months ago.

Hi ,

My name is***** am sorry to hear that you are having this issue.

I will be glad to assist you with this.

Does the nae of your wifi network appear in the wireless menu on the roku?

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