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Claws224
Claws224, IEEE Network Engineer
Category: Networking
Satisfied Customers: 1256
Experience:  IEEE, Microsoft
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Have a dual router and chromecast does not communicate with

Customer Question

have a dual router and chromecast does not communicate with my computer any more. Have read need to disable AP isolation but do not know how
JA: Have you tried "power cycling" your router -- unplugging it and letting it rest for about ten seconds?
Customer: yes
JA: What happened right before this popped up?
Customer: I used to have another router and a modem now have both in one so have started all over again assigned chromecast to the new wireless address but it does not communicate. Once worked and was always going back and loading several times the film.
JA: What troubleshooting have you tried?
Customer: plugging and waiting for some time and plugging it again.
JA: Anything else you want the network expert to know before I connect you?
Customer: have a printer and is also wireless and other issue not really
Submitted: 14 days ago.
Category: Networking
Expert:  Tim replied 14 days ago.

Hello, I'm Tim and have over 15 years of experience with eBay, Google, and the Department of Defense. I'm here to do the best I can to assist you with your problem. If remote access is needed, I will remote in, and call you, as well as provide a free tune-up. Also, follow-ups are always free if more is needed.

Have you set the Chromecast back to factory settings? I need to do it to mine every 3 months or so....

Customer: replied 14 days ago.
do not know how
Customer: replied 14 days ago.
I just paid 25 sfr for what
Expert:  Tim replied 14 days ago.

Yes, you can reset it by holding the button on it for about 15 seconds, and then reset it up.

Customer: replied 14 days ago.
my chromecast tool is a round small part and have no button.... so where ...
Expert:  Tim replied 14 days ago.

Is this the one you have? https://us-i5.tb.wal.co/asr/8289d1b0-b630-46bc-a33e-f0e5b347ff70_1.f06710f6452b38a99f478c87c8b87936.jpeg?odnHeight=450&odnWidth=450&odnBg=FFFFFF

Expert:  Tim replied 14 days ago.

Its a really small button, its by the HDMI port on the model i posted above, the round one version.

Customer: replied 14 days ago.
have a google chromecast
Expert:  Tim replied 14 days ago.

I Know....i sent you a link asking you to confirm, its the same one.

Customer: replied 14 days ago.
look like the one you sent
Expert:  Tim replied 14 days ago.

Ok, the button is next to the HDMI output on it....

Customer: replied 14 days ago.
just pressed on it and came back no on the TV screen Chromecast.com set up. So now...
Expert:  Tim replied 14 days ago.

Follow the instructions on the screen - it should say to go to a set up page on your PC or tablet.

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