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Mike the Mac Medic
Mike the Mac Medic, Consultant
Category: Networking
Satisfied Customers: 8803
Experience:  Network consultant for over 20 years.
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Old iphnone 5c was damaged, insurance replaced with new

Customer Question

old iphnone 5c was damaged, insurance replaced with new iPhone 5c need to access personal hotspot on new phone
JA: Can you describe your network setup (devices and cables used)?
Customer: use wifi no cables
JA: What happened right before this popped up?
Customer: checking on internet for solutions
JA: What troubleshooting have you tried?
Customer: nothing really, need to change passcode so that I can receive hotspot on my laptop
JA: Anything else you want the network expert to know before I connect you?
Customer: that's all ,the new phone has
Submitted: 15 days ago.
Category: Networking
Expert:  Mike the Mac Medic replied 14 days ago.

Hi, welcome to justanswer.com! My name is Mike.

I am going over your question and will be with you shortly.

Expert:  Mike the Mac Medic replied 14 days ago.

You need the passcode for what exactly, I am confused?

Customer: replied 14 days ago.
I need to change the password ***** the personal hotspot on my laptop to math my new iPhone 5c cannot activate now
Expert:  Mike the Mac Medic replied 14 days ago.

I don't understand so you don't have a WiFi network router at your home? Who is your internet provider?

Customer: replied 14 days ago.
I have wifi at home ,but I am often in a rural area where my only connection is thru the personal hotspot
Expert:  Mike the Mac Medic replied 14 days ago.

OK so just turn on your hotspot and connect using the password ***** your phone's settings

Customer: replied 14 days ago.
Does not work the laptop in setup for the damaged iPhone cannot change it. the laptop is the problem
Expert:  Mike the Mac Medic replied 14 days ago.

You just make a new connection.

Customer: replied 14 days ago.
The laptop will not let it connect
Expert:  Mike the Mac Medic replied 14 days ago.

When you are home I can help you by remote

Expert:  Mike the Mac Medic replied 14 days ago.

Go to System Preferences / Network / choose WIFi then Advanced choose your old hotspot and then click on the minis sign to remove it then try to add the new hotspot and put in the password.

Expert:  Mike the Mac Medic replied 10 days ago.

Do you still need help? You never replied.

Customer: replied 10 days ago.
no, I managed to fix it myself. thanks for the no help.
Expert:  Mike the Mac Medic replied 10 days ago.

Oh by yourself eh. OK great! If you are satisfied, please kindly provide an OK or Above Rating - so I get paid. Keep in mind you can always come back to this page at any time regarding this question for no extra charge. Thanks!!

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