Hi, I'm Nathan.Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.
This is usually a firmware or connectivity issue.
Start by going into the sony setup menu and looking for the firmware (software) update function and run that to check for and install any available updates, and let me know the results.
If it doesn't find anything or gives an error, let me know what it shows as the current version, please.
Hello, it appears your question is still open.
Do you need more help with this?If so, just reply back on this page. If I’ve answered your question, please let me know you are satisfied, to conclude our session – this is the only way I am credited for my work.
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