Hello and thank you for your question. I look forward to assisting you today. What happens when you try to connect the TV to your network? Do you receive any errors?
Did you manually setup the network connection in the TV menu?
Okay. Are you using DHCP as the network setting or are you entering the IP address manually?
How do you have the network set now in the TV menu? If it is static, can you give me the network addresses please?
Take your time!
Okay. What version of Windows are you using?
Correct. I was talking about your computer. Does your TV have a WiFi (wireless) option for network connection?
Do you happen to know the model of the TV off the top of your head?
I am wondering if maybe you are simply too far away from your router?
Okay. From you computer, right click start then Command prompt (Admin). At the prompt type ipconfig and let me know what the network addresses are that come back are please.
Okay. So if you change your TV back to DHCP and it can reach your router, it should pickup an address similar to that configuration. If not you can try to assign one to it in that range.
You cannot use 0.2 because it is already in use!
Depending on how many devices you have on your network, try using something like 192.168.0.50
That is right. You will not see anything when you are using DHCP. Try to see if your TV will connect?
If it does not connect with DHCP, chances are it won't connect with a static address either but it worth a try. When you connect to your network from your computer, do you use a password ***** login?
DNS is not a problem at this point. We first need to have the TV connected to your network. Try these addresses on your TV: 192.168.0.50, 192.168.0.1, 255.255.255.0, and for DNS 220.127.116.11
The second address is the gateway, the third is the mask.
I need to step away for a few minutes but will be back as soon as I can.
Sorry, I'm back.
Leave the defaults and DNS2 blank.
Okay. Well I have to think it is just not making the connection? Is there any way you could try a network cable just to see if you can get connected?
You bet! Get back to me when you can.
Well don't feel too bad. I did that myself once and didn't realize it until I got hit with an over charge for data! Glad it got fixed for you!!