I'm sorry about the issue. When did this issue first occur?
If you test connecting an extra Ethernet / network cable from the problematic computer to the internet modem / router device, does internet work that way?
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Thank you. Please try a possible fix below:
- On the problematic computer, press at the same time the two keys Windows logo and R on the computer's keyboard, then type devmgmt.msc then click OK
, then double-click on the item Network adapters to open / expand it
, then right-click on each of the item(s) under Network adapters, then click on Uninstall, and confirm Yes to delete it for now.
, then restart the computer, and wait a bit
, then see if you can connect to your wi-fi / wireless network name.
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If needed, here is another solution:
- Click Start->All programs->Accessories->System Tools->System Restore, then the System Restore window should open. Then select the option Choose a different restore point at bottom, if shown. Then click on Next, and restore the computer to any date before this issue first occurred, and check.
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How are you? It's been a few days. Have you gotten a chance to try my suggestions above yet?
Do you still need help with the Wi-Fi internet issue? And/or do you need anything else?
Also, what's the make / model of the problematic computer?
When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you,