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Claws224
Claws224, IEEE Network Engineer
Category: Networking
Satisfied Customers: 1256
Experience:  IEEE, Microsoft
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Trying to open my printer on line, it has reverted to off

Customer Question

trying to open my printer on line, it has reverted to off line. I have removed device but cannot reinstall
JA: How much experience do you have with this particular machine?
Customer: Not enough tech experience
JA: What happened right before this popped up?
Customer: Printer is second on network and simply would collect data in print queue but would not print
JA: What troubleshooting have you tried?
Customer: Tried Microsoft trouble shoot but it could identify prob. simply showed error and then system was shown offline
JA: Anything else you want the network expert to know before I connect you?
Customer: NO
Submitted: 1 month ago.
Category: Networking
Expert:  Viet - Network Tech replied 1 month ago.

Hi,

I'm sorry about the issue. What's the model of your printer?

Is the printer wireless? If yes, what's the status of the Wi-Fi / wireless light / icon on the printer?

Does your computer have windows xp, vista, or 7 or 8 or 10?

Please reply at the box below. Thank you,

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