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Claws224
Claws224, IEEE Network Engineer
Category: Networking
Satisfied Customers: 1256
Experience:  IEEE, Microsoft
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My Asus laptop has no trouble connecting with wireless

Customer Question

My Asus laptop has no trouble connecting with wireless routers elsewhere but WILL NOT CONNECT here at home without a cable.
JA: Have you tried "power cycling" your router -- unplugging it and letting it rest for about ten seconds?
Customer: No, but it connects just find with my husband's Mac in the other room.
JA: What happened right before this popped up?
Customer: It's been like this for several years, but I'm in a situation where I can't use the cable here at home. I've had it to the Best Buy Geek squad and they said it's fin
JA: What troubleshooting have you tried?
Customer: Just the computer program's Trouble shooting
JA: Anything else you want the network expert to know before I connect you?
Customer: Don't know enough to ask any questions
Submitted: 4 months ago.
Category: Networking
Expert:  Dan replied 4 months ago.

Hello and thank you for your question. I look forward to assisting you today. What happens when you try to connect to your home network?

Customer: replied 4 months ago.
It will not connect unless I have the cable connecyed. It tries several times unsuccessfully
Customer: replied 4 months ago.
No
Expert:  Dan replied 4 months ago.

Okay, but when you try using WiFi, do you see any error messages?

Expert:  Dan replied 4 months ago.

Still with me?

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