Hi there! My name is***** am a computer professional with over 15 years of experience with both Mac and Windows computers, software, phones, tablets, e-readers, and printers. It would be my pleasure to assist you with this. Please try removing the power cord from the printer, waiting about 30 seconds and restarting the printer. Please let me know the results.
Thank you for that information. Do you connect to this printer via wifi or via usb cable?
Thank you. From the Apple menu, choose About This Mac. Your version of OS X appears directly below “OS X”. Can you please tell me what you see there? This will help me to provide the very best and most specific troubleshooting instructions for you.
Thank you. Please try the following:
1 Disconnect the USB cable from the printer and the computer.
2 Wait 10 seconds.
3 Reconnect the USB cable to the printer and to a different USB port on the computer.
I'm sorry to hear that. We will need to try uninstalling and reinstalling the printer driver, but before we do that can you please check to see if there are error messages on the printer display itself?
Do you still need help?