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Claws224
Claws224, IEEE Network Engineer
Category: Networking
Satisfied Customers: 1256
Experience:  IEEE, Microsoft
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Trying to connect a echo dot but wil not connect to wifi,

Customer Question

trying to connect a echo dot but wil not connect to wifi
JA: Have you tried unplugging your router for about ten seconds? And what about other devices? Do they have connectivity?
Customer: kindle has wifi working
JA: What happened right before this popped up?
Customer: setting up echo ad
JA: What troubleshooting have you tried?
Customer: setting up echo asked for wifi password ***** bad password
JA: Anything else you want the network expert to know before I connect you?
Customer: how do I get my wifi password
Submitted: 1 month ago.
Category: Networking
Expert:  Byron replied 1 month ago.

Hi. My name is***** you for your question and the opportunity to assist.

Do you have a Windows computer available to retrieve the wireless password *****

your router?

Customer: replied 1 month ago.
I have windows10 I have no idea
Expert:  Byron replied 1 month ago.

Thank you. Is the computer connected to your router with a network cable

or is it a wireless computer?

Expert:  Byron replied 1 month ago.

Is your computer a desktop or a laptop?