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Dan
Dan, Network Administrator
Category: Networking
Satisfied Customers: 1564
Experience:  25 years experience as computer tech and network administrator. Comp TIA A-Plus Certified.
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Is the yellow cable hooked from the router to the extender

Customer Question

is the yellow cable hooked from the router to the extender and the other yellow to the cable box
JA: Can you describe your network setup (devices and cables used)?
Customer: no
JA: What happened right before this popped up?
Customer: what popped up
JA: What troubleshooting have you tried?
Customer: im trying now
JA: Anything else you want the network expert to know before I connect you?
Customer: i want to know if tghe yellow cable on the exrender is tio be hooked to the router and the other yellow cable left hooked up to the cable box
Submitted: 21 days ago.
Category: Networking
Expert:  Dan replied 21 days ago.

Hello and welcome to JustAnswer, I look forward to assisting you today. Normally for the extender, the cable is used only for initial setup; otherwise it is a wireless device used to extend the signal of your router.

Customer: replied 21 days ago.
shoud i disconn ect
Customer: replied 21 days ago.
i dont think you can fix my issue with my signal noe connectvity
Expert:  Dan replied 21 days ago.

Well it isn't hurting anything. You will need to set it up to work with your network. The other cable sounds like it is okay.

Expert:  Dan replied 21 days ago.

You may disregard the Premium Service Offer for Remote Support. That is an automated popup initiated by the web site.

Customer: replied 21 days ago.
i dont think so by bet is that you cant fix my problem not eilling to piss away 40 bucks without knowing
Expert:  Dan replied 21 days ago.

That is what I am trying to tell you. That popup is automated and I cannot fix it by a remote connection to your computer.

Expert:  Dan replied 21 days ago.

Do you have any further questions?

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