Hi,I'm sorry about the issue. Are you able to connect to the regular network name (not the guest name)?What is the model of your Internet modem/router device?Do you have a laptop / wireless computer that is currently connected via wireless? If so, does it have Windows xp, vista, or 7, 8, 10, or Mac? Please reply at the box below. Thank you.
Do not try to press anything on the modem / router again; it may mess up more.
- Please check at the back / bottom of your internet modem / router device(s) for the model of it.
- Do you also have a Windows or Mac computer? If yes, what's the make / model of it?
When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,