Hi, my name is***** will try my best to help you with this request.
What is the model of your computer?
Lets try to update the driver
Go to control panel, then click in the button show small icons.
Then select device manager and check for network devices, check the name of the devices there and tell me to give you the correct driver
When you select control manager theres a little button that allow you to see small icons and large icons.
In the top right corner of the window, after select small icons you will see device manager
Ok thats the information i needed
Go to this link and under wireless secction download and install the first driver
So i can connect to your computer
i gave you a link
use this link to download team viewer
open web broser like internet explorer and copy this link
In the link just click download teamviewer
It is just an exe file, you just double click it and istall it
You should see a teamviewer icon in the desktop, open it
Check in all programs
Ok you can get a refund in this link
i am a different expert
I can remote in to look at it for you.
there are a few things that might cause it.
distance from the router would be one.
there are a few routers that limit the number of connections and if you have other devices such as phones or tv's going to the router it might be waiting till one of them logs itself off.
or the router might just need to be rebooted.
if you are happy with the effort i made i hope that you will give me a good rating
your rating is the only way that i get any credit from this website
even after you rate me if you come back to this same post with the same issue i will continue to help you