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Claws224
Claws224, IEEE Network Engineer
Category: Networking
Satisfied Customers: 1256
Experience:  IEEE, Microsoft
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I need a password for my router as my neighbors are seeing

Customer Question

I need a password ***** my router as my neighbors are seeing my connection with their internet so I'm not sure if they are using it as I get blocked because of usuage goes over limit and it shouldn't but I will need password ***** no one else is using it and I'm not sure how to do that
JA: Have you tried "power cycling" your router -- unplugging it and letting it rest for about ten seconds?
Customer: Yes many times
JA: What happened right before this popped up?
Customer: There's nothing wrong with router I just need to put in password
JA: What troubleshooting have you tried?
Customer: Don't know how to put password ***** non one else uses it
JA: Anything else you want the network expert to know before I connect you?
Customer: No just need help in putting password
Submitted: 3 months ago.
Category: Networking
Expert:  Viet - Network Tech replied 3 months ago.

Hi,
I'm sorry about the issue. What is the model of your Internet modem/router device?
Do you have a Windows or Mac computer?
Please reply at the box below. Thank you.

Expert:  Viet - Network Tech replied 3 months ago.

Please stay with me on this web page. Also, what's the make / model of your computer, if you have one?

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

Expert:  Viet - Network Tech replied 3 months ago.

Please check at the back / bottom of your router for the model of it.

- Also, if you'd like to, I can connect remotely to your computer, then I can show you how to set up your router's Wi-Fi / wireless password ***** through your computer for you.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,