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Michael Hannigan
Michael Hannigan, Network Architect
Category: Networking
Satisfied Customers: 11689
Experience:  25+ Years Experience in Field. MCSE, ICCP, CNE, Greenbelt. Certified Network Engineer/Architect
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My thermostat is offline. can't get it back. also, won't

Customer Question

my thermostat is offline. can't get it back. also, won't recognize my password ***** though I've changed it
JA: When did you last reset your username and password?
Customer: reset only password ***** 2 hours ago
JA: Have you installed any updates recently?
Customer: no
JA: Anything else you want the computer expert to know before I connect you?
Customer: i have 2 thermostats. one is online, the other isn't
Submitted: 5 months ago.
Category: Networking
Expert:  Michael Hannigan replied 5 months ago.

Hello. My name is Michael. I can help you with your question.

Expert:  Michael Hannigan replied 5 months ago.

If you are certain that it is within reach of the signal, check your password. This is the only other thing that can prevent it from connecting.

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