Hello my name is ***** ***** I will be happy to assist you. I can not do a secure remote assistance with you because your pc doesn't have internet. However I will offfer to talk with you over the phone on fixing this.
If you would like me to talk you thru this on the phone, please accept the phone call request.
yes I'm ready to fix the problem.
can you please accept my service request so we may talk on the phone?