Hello! My name is*****I am a certified computer professional who will assist you.
To better assist you with this problem, please let me know the make and model of your router.
Type your reply below.
I can help you resolve this issue, but I need to know the make and model of your router (Internet box). Please check it and let me know that information here.
Thanks for letting me know! Please tell me if you can connect your computer to the router (Internet box) with a network cable since the WiFi connection is not working?
Is there any other computer connected to the router (Internet box) with a network cable at the moment?
OK. Please tell me the make and modem of your router (Internet box). If you don't know, check the bottom or rear side for any information about it.
Thanks! Yes, the make is Pace.
In order to enable the WiFi network on that router, you need to connect a computer to it using a network cable and then access the router's web configuration page. I can provide the instructions, but you first need to find a network (Ethernet) cable.
Let me know once you have connected your computer with your router with a network cable.
OK, no problem.
Hello again!I am following up with you to see if you require further assistance. Let me know by sending me a reply below.Thanks,IT Miro
Whenever you are ready, let me know and we can continue by establishing a secure remote assistance. Make sure to connect your laptop to your router via an Ethernet cable so that I can remotely connect to it.
Is the problem solved now or you still require assistance?
Thanks for the update!
If you ever require any other assistance, just let me know.