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IT Miro
IT Miro, Computer Scientist
Category: Networking
Satisfied Customers: 3115
Experience:  Bachelor's Degree in Information Technology, Microsoft Certified Professional
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I have a blinking red light on my wireless power box and no

Customer Question

I have a blinking red light on my wireless power box and no internet- only messages. What do I do?
JA: Just to clarify, what's the exact make and model of your machine?
Customer: Dell laptop. - AMD A8
JA: How long has this been going on? What troubleshooting have you tried?
Customer: Mid afternoon today. Rebooted twice.
JA: Anything else you want the phone expert to know before I connect you?
Customer: Only that I am trying to finish my stepson's insurance application- today is deadline!
Submitted: 1 month ago.
Category: Networking
Expert:  IT Miro replied 1 month ago.

Hello! My name is*****
I am a certified computer professional who will assist you.

Expert:  IT Miro replied 1 month ago.

To better assist you with this problem, please let me know the make and model of your router.

Type your reply below.

Thanks,

IT Miro

Customer: replied 1 month ago.
What can we do to resolve this?
Expert:  IT Miro replied 1 month ago.

I can help you resolve this issue, but I need to know the make and model of your router (Internet box). Please check it and let me know that information here.

Customer: replied 1 month ago.
You can resubmit the charge- Amex thought charge was fraudulent and contacted me. I verified it was legitimate.
Expert:  IT Miro replied 1 month ago.

Thanks for letting me know! Please tell me if you can connect your computer to the router (Internet box) with a network cable since the WiFi connection is not working?

Customer: replied 1 month ago.
I don't know where any extra cable is- just moved and everything is in boxes
Expert:  IT Miro replied 1 month ago.

Is there any other computer connected to the router (Internet box) with a network cable at the moment?

Customer: replied 1 month ago.
No
Customer: replied 1 month ago.
Z
Expert:  IT Miro replied 1 month ago.

OK. Please tell me the make and modem of your router (Internet box). If you don't know, check the bottom or rear side for any information about it.

Customer: replied 1 month ago.
AT&T
Model 4111N
Pace(?)
Expert:  IT Miro replied 1 month ago.

Thanks! Yes, the make is Pace.

In order to enable the WiFi network on that router, you need to connect a computer to it using a network cable and then access the router's web configuration page. I can provide the instructions, but you first need to find a network (Ethernet) cable.

Let me know once you have connected your computer with your router with a network cable.

Customer: replied 1 month ago.
It will be tomorrow. Thank you.
Expert:  IT Miro replied 1 month ago.

OK, no problem.

Regards,

IT Miro

Expert:  IT Miro replied 29 days ago.

Hello again!

I am following up with you to see if you require further assistance. Let me know by sending me a reply below.

Thanks,
IT Miro

Customer: replied 19 days ago.
I did not receive resolution- please reopen- I have the cable that you need to shadow my laptop and fix the problem.
Expert:  IT Miro replied 19 days ago.

Hello again!

Whenever you are ready, let me know and we can continue by establishing a secure remote assistance. Make sure to connect your laptop to your router via an Ethernet cable so that I can remotely connect to it.

Thanks,

IT Miro

Customer: replied 18 days ago.
Never mind- I did not receive a response within several hours, so I made contact with AT&T directly.
Expert:  IT Miro replied 18 days ago.

Is the problem solved now or you still require assistance?

Customer: replied 18 days ago.
It was solved by AT&T. Thank you.
Expert:  IT Miro replied 18 days ago.

Thanks for the update!

If you ever require any other assistance, just let me know.

Best regards,

IT Miro