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IT Miro
IT Miro, Computer Scientist
Category: Networking
Satisfied Customers: 3140
Experience:  Bachelor's Degree in Information Technology, Microsoft Certified Professional
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I have a blinking red light on my wireless power box and no

Customer Question

I have a blinking red light on my wireless power box and no internet- only messages. What do I do?
JA: Just to clarify, what's the exact make and model of your machine?
Customer: Dell laptop. - AMD A8
JA: How long has this been going on? What troubleshooting have you tried?
Customer: Mid afternoon today. Rebooted twice.
JA: Anything else you want the phone expert to know before I connect you?
Customer: Only that I am trying to finish my stepson's insurance application- today is deadline!
Submitted: 3 months ago.
Category: Networking
Expert:  IT Miro replied 3 months ago.

Hello! My name is*****
I am a certified computer professional who will assist you.

Expert:  IT Miro replied 3 months ago.

To better assist you with this problem, please let me know the make and model of your router.

Type your reply below.

Thanks,

IT Miro

Customer: replied 3 months ago.
What can we do to resolve this?
Expert:  IT Miro replied 3 months ago.

I can help you resolve this issue, but I need to know the make and model of your router (Internet box). Please check it and let me know that information here.

Customer: replied 3 months ago.
You can resubmit the charge- Amex thought charge was fraudulent and contacted me. I verified it was legitimate.
Expert:  IT Miro replied 3 months ago.

Thanks for letting me know! Please tell me if you can connect your computer to the router (Internet box) with a network cable since the WiFi connection is not working?

Customer: replied 3 months ago.
I don't know where any extra cable is- just moved and everything is in boxes
Expert:  IT Miro replied 3 months ago.

Is there any other computer connected to the router (Internet box) with a network cable at the moment?

Customer: replied 3 months ago.
No
Customer: replied 3 months ago.
Z
Expert:  IT Miro replied 3 months ago.

OK. Please tell me the make and modem of your router (Internet box). If you don't know, check the bottom or rear side for any information about it.

Customer: replied 3 months ago.
AT&T
Model 4111N
Pace(?)
Expert:  IT Miro replied 3 months ago.

Thanks! Yes, the make is Pace.

In order to enable the WiFi network on that router, you need to connect a computer to it using a network cable and then access the router's web configuration page. I can provide the instructions, but you first need to find a network (Ethernet) cable.

Let me know once you have connected your computer with your router with a network cable.

Customer: replied 3 months ago.
It will be tomorrow. Thank you.
Expert:  IT Miro replied 3 months ago.

OK, no problem.

Regards,

IT Miro

Expert:  IT Miro replied 3 months ago.

Hello again!

I am following up with you to see if you require further assistance. Let me know by sending me a reply below.

Thanks,
IT Miro

Customer: replied 2 months ago.
I did not receive resolution- please reopen- I have the cable that you need to shadow my laptop and fix the problem.
Expert:  IT Miro replied 2 months ago.

Hello again!

Whenever you are ready, let me know and we can continue by establishing a secure remote assistance. Make sure to connect your laptop to your router via an Ethernet cable so that I can remotely connect to it.

Thanks,

IT Miro

Customer: replied 2 months ago.
Never mind- I did not receive a response within several hours, so I made contact with AT&T directly.
Expert:  IT Miro replied 2 months ago.

Is the problem solved now or you still require assistance?

Customer: replied 2 months ago.
It was solved by AT&T. Thank you.
Expert:  IT Miro replied 2 months ago.

Thanks for the update!

If you ever require any other assistance, just let me know.

Best regards,

IT Miro