How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Elgin Vega Your Own Question

Elgin Vega
Elgin Vega, Computer Hardware Engineer
Category: Networking
Satisfied Customers: 48
Experience:  Tech Support Analyst at Dell
Type Your Networking Question Here...
Elgin Vega is online now
A new question is answered every 9 seconds

Normal internet connection is not working. Router is on,

Customer Question

Normal internet connection is not working. Router is on, etc. but all attempts at connecting are not working.
JA: Have you tried "power cycling" your router -- unplugging it and letting it rest for about ten seconds?
Customer: yes - several times
JA: Have you installed any updates recently?
Customer: not that I know of
JA: Anything else you want the computer expert to know before I connect you?
Customer: I'm corresponding with you on a another laptop besides the Lenovo that is not connected. My router, etc. is working.
Submitted: 1 month ago.
Category: Networking
Expert:  MikeW replied 1 month ago.

Hello my name is ***** ***** I will be happy to assist you today. So I understand that you ARE connected to the internet by a different laptop but you can't connect with the other pc?

Expert:  MikeW replied 1 month ago.

What version windows are you running on your pc that won't connect?

Customer: replied 1 month ago.
Expert:  MikeW replied 1 month ago.

Thank you. So your internet IS working on the laptop you are talking to me on?

Expert:  MikeW replied 1 month ago.

I mean off the same router that the lenovo is trying to connected to.

Expert:  Elgin Vega replied 1 month ago.

Hello, my name is***** will do my best to resolve your problem.

What error or message you get when connecting to the router?

Related Networking Questions