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Hi. My name is***** you for your question and the opportunity to assist.
Can go into Settings on the almond and tell me the firmware version number?
In Settings tap Software Update and check for an update.
When you tap Software Update do you see a current version number (see attachment below)
Which product do you own? Is it Almond, Almond 2015 or Almond+ ?
Thank you. One moment please.
Do you have a PC connected to the same network as the almond? I notice your screenshot appears to be a phone screen.
Thanks. Please give me a few minutes and I'll send further instructions.
Sorry for the delay. Go here: http://www.securifi.com/rg/software-update
Select Almond and go to step 4 and download the firmware to your PC, then
Access Web-Interface of Almond : From the home screen of the Almond LCD, tap on "More" and then tap on "Web Administer". Note down the URL and login credentials. Next, open a browser on the computer and type in the "URL" on the address bar. This would provide you access to the web UI of the Almond.
Upload Software: Tap on "Software" and then "Choose File" select the correct file (AL1-R201-xxx-xxx for first Almond, ) and upload the same. Wait till the Almond reboots and shows the home screen.
Certainly. No hurries.
You want to save the file to your desktop or some location where you can find it.
Once you have your computer signed in to the Almond you should see the screens
for step 4.1 for the Almond on this page. https://www.securifi.com/software-update
When you click Choose File, you point it to the file you downloaded earlier
Is the computer you're using connected to the extender network or your main router network?
Is it possible to connect it to the Almond with a network cable?
I understand. Tell me if I've got this right. You logged in to the Almond
Selected Software, then Choose File and selected the firmware file you downloaded.
You then clicked Apply and that's when you got the error?
All I can suggest is doing the upgrade when you have a network cable available.
It's also safer and more reliable when using a cable.
You could try unplugging the Almond for 60 seconds then plugging it back in and letting it
boot up, then trying the upgrade again. I'm not sure if Adblocker is responsible but a firewall that's
part of an anti-virus suite could be blocking it.
The updated firmware will give you the ability to put a password ***** when the Almond is set up as an extender.
When you have a chance, can you temporarily borrow the cable from one of the hardwired computers.
Yes. The only difference is that the computer will be directly connected to the Almond.
Hi Steve. I'm following up to see if the firmware update succeeded and if it resolved the wi-fi security issue?
Certainly. Not a problem.
OK. Are you able to make the change you wanted now that the new firmware is installed?
Not that I'm aware of. Set security and save/apply the change.
Securifi says the updated firmware will allow that.
Well, if you put the Almond in router mode and set the security, does it stick when you switch it back to extender?
I know you can run the wizard from the screen and set it there. I'm not sure how to do it if you're connected through
a browser, though.
let me know
Thanks. When you were connected to it via cable, did you see this screen? attachment below
The screenshot looks like its asking for your Asus wi-fi password
It appends _almond to the end of Asus and that's how you distinguish between being
connected to the router or the extender so you're using the same wi-fi password ***** both.
Did you enter your wireless password ***** this screen?
Connect to the Almond with a network cable. On the screenshot there is an option to set the Mode
Yes. Isn't that how you performed the firmware upgrade?