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Ask Viet - Network Tech Your Own Question

Viet - Network Tech
Viet - Network Tech, Computer Support Specialist
Category: Networking
Satisfied Customers: 35244
Experience:  Great troubleshooting skills with computer and network.
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I have a Linksys 28801 and cannot remember the password. Can

Customer Question

Hi, I have a Linksys 28801 and cannot remember the password. Can I reset the password ***** is there somewhere I can find the password
JA: How much experience do you have with this particular Linksys product?
Customer: probably enough what do I have to do
JA: What happened right before this popped up?
Customer: I can connect on my laptop but not on my IPad. It did not ask me for a password ***** my laptop
JA: What troubleshooting have you tried?
Customer: none at the momemt
JA: Anything else you want the network expert to know before I connect you?
Customer: no thanks
Submitted: 10 days ago.
Category: Networking
Expert:  Viet - Network Tech replied 10 days ago.

Hi,
I'm sorry about the issue. Are you looking for the Wi-Fi password?

Do you have a laptop / wireless computer that is currently connected via wireless? If so, does it have Windows xp, vista, or 7, 8, 10, or Mac?
Please reply at the box below. Thank you.

Customer: replied 10 days ago.
windows 10
Expert:  Viet - Network Tech replied 10 days ago.

Thank you. Are you able to open Control Panel on your Windows 10 laptop?

Please reply at the box below. Thank you.

Customer: replied 10 days ago.
I am looking for the WI FI password
yes I can
Expert:  Viet - Network Tech replied 10 days ago.

Thank you. Please try the following steps on your Windows 10 laptop in order to retrieve the Wi-Fi password ***** it:

  1. Open Control Panel.
  2. Open Network and Internet / Network and Sharing Center.
  3. Then click on your wireless network name on the right of Connections item.
  4. Then click on Wireless Properties.
  5. Then click on the Security tab.
  6. Then select the box at Show characters.
  7. Then you will see the Network security key above it, that is your wireless / Wi-Fi password. It is case-sensitive.

Please reply at the box below to continue. Thank you,

Expert:  Viet - Network Tech replied 10 days ago.

How is it going? Were you able to try my steps above in order to retrieve your network security / Wi-Fi / wireless password ***** key? If there is still any issue, please check at the back / bottom of your internet modem / router device for the exact model of it. And/or please let me know if you need help with anything else.

- Also, if you'd like to, I can connect remotely to your computer and retrieve your Wi-Fi / wireless password ***** on your computer for you.

Please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you,