How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Byron Your Own Question

Byron
Byron, PC Support Tech
Category: Networking
Satisfied Customers: 2272
Experience:  CCNA, A+, MCSE 11 years at a large law firm.
13274453
Type Your Networking Question Here...
Byron is online now
A new question is answered every 9 seconds

My Router/modem has power, upstream, downstrean and internet

Customer Question

My Router/modem has power, upstream, downstrean and internet lights lit. Also a solid ethernet. I do not have lights on 2.4 GHz and 5GHz, so I can not connect to any device. What should I do?
JA: Have you tested the connections by doing a ping utility test?
Customer: no
JA: What happened right before this popped up?
Customer: I had downloaded an update for my HP officejet printer. After that my pc would not communicate with the printer. One of the trouble shooting suggestions was to unplug and start over. Since I've unplugged, I can not get back online.
JA: What troubleshooting have you tried?
Customer: Every thin HP suggested. That's why I resorted to unplugging.
JA: Anything else you want the network expert to know before I connect you?
Customer: I don't know what I don't know.
Submitted: 1 month ago.
Category: Networking
Expert:  Byron replied 1 month ago.

Hi. My name is***** you for your question and the opportunity to assist.

Can you tell me the brand and model of your router?

Customer: replied 1 month ago.
Netgear 71
Customer: replied 1 month ago.
AC1600
Expert:  Byron replied 1 month ago.

Thank you. I believe that's the name of your wireless network. On the router label

is there a number that begins with W or R like R6220 or similar?

Expert:  Byron replied 1 month ago.

Or C6250 ?

Expert:  Byron replied 1 month ago.

If this is your router (see attachment below) press the wi-fi on/off button and the

2.4 and 5 ghz lights should come on and you'll have wireless.