Welcome to Justanswer.com, my name is Dustin.I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.
My apologies for the wait you have endured, If you still need help with this issue please read and respond as best you can to the questions I have asked below. Other wise, if you no longer wish to continue let me know and I will close this support request for you.
To get started I need to know what type of device are you trying to set up? A modem, a router?
And also, if you could please specify the full and complete name brand and model of the device in question, thank you.
Dustin S.Senior Technician and Network Switching Systems Operator / Maintainer.
Not a problem.
This link may be of interest to you since you werent helped out.