Hello,I am the person that will be helping you today.
You mentioned not being able to find gateway numbers. How may I help you today?
I will be standing by, looking forward to your response.
Thank you for the update. I understand that you wish to connect your new tv to your wireless signal. What is the brand and model name of your wireless modem or router?
When you say that it did not ping, what does that mean?
Does the TV see the name of your wireless signal?
On a computer that is connected to the router, perform the steps below:- Click the following link ---> http://192.168.0.1The username and password ***** both printed on the modem itself. Enter the username and password ***** you can log in.
- Click the Wireless link (your network name is ***** *****)- Click the Wireless security link (your wireless password ***** ***** here)
Using the network name and password ***** you obtained from the instructions above, reconnect to the wireless signal.
Please, update me once that is complete.
Thank you for the update. May I start a secure remote assistance session with you so that I can better help you resolve this problem? When the remote session begins, a chat window will appear that we can use to communicate with each other.
When I say a computer connected to the router, I mean any computer that is connected to the router wirelessly or with a cable.
Yes, there is an additional fee for remote support. We can skip the remote support, if you don't wish to do it.
Are you still with me?
Using that information connect the TV to the signal.
Are you able to do that?
Why not? Are you logged in? Which links do you see?
I only have a short time before I have to leave. May I just remote in at no extra cost to make sure it is working correctly on your end?
Follow the instructions below to begin the remote helping screen.
Remote page: http://remote.jasonfixedit.com
After clicking the link above, enter the following two digit number: 37 and click the circle button to start the remote application.(After the file finishes downloading, please open the file and run it.)
Okay, please run the instructions for the remote application.
Hello again,I see that you are not connected, yet.Are you having any problems with running that remote application after it is downloaded?Which Internet browser are you currently using (Internet Explorer, Firefox, Safari, or something of the like)?Thank you,***** *****
I see that you have attempted to run the remote application 6 times in the last couple seconds. Is there a problem?
It will not work on a phone. Please, follow the instructions on a computer.
You are welcome.