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Claws224
Claws224, IEEE Network Engineer
Category: Networking
Satisfied Customers: 1256
Experience:  IEEE, Microsoft
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Our Ipad cannot connect to the wifi. It just keeps asking us

Customer Question

Our Ipad cannot connect to the wifi. It just keeps asking us to type the password ***** over and over again
JA: Have you tried unplugging your router for about ten seconds? And what about other devices? Do they have connectivity?
Customer: Well I have not tried that but I did do an test on the other Ipad by turning off the wifi and tried turning it back on. It did not work.
JA: What happened right before this popped up?
Customer: There was just no connection, that was it.
JA: What troubleshooting have you tried?
Customer: Just the one.
JA: Anything else you want the network expert to know before I connect you?
Customer: It also happened last night on the Apple computer but I fixed the issue
Submitted: 17 days ago.
Category: Networking
Expert:  Viet - Network Tech replied 17 days ago.

Hi,

I'm sorry about the issue. Does it also give an error or message when you type in the password?

What is the model of your Internet modem/router device?

Do you know your exact wi-fi / wireless password?

Please reply at the box below. Thank you,

Expert:  Viet - Network Tech replied 17 days ago.

Please check at the back / bottom of your internet modem / router device(s) for the model of it.

- Are both the iPad's not working?

- Does it say wrong or incorrect password?

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

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