I am sorry to hear about that problem. My name is***** am a computer expert with 17 years of experience and I will be trying to help you as good as I can.
May I remotely connect to your computer, so that I can directly analyze and resolve the problem with your printer for you while you can relax and watch me doing it on your screen? This is a very safe option too, because JustAnswer is a A+ accredited business with the BBB, you will be watching your screen and we will chat there as well, so that you will always know what I will be doing next while fixing the problem.
Thanks for your patience and best regards,
OK great, here is my offer for a remote-assistance, after accepting it, I will instruct you how we can start the connection. Thank you very much.
Oh I understand, well, I can only say that this comes with a satisfaction guarantee and that there is no time-limit. I will fix this up for you or you will get a refund.
Can you please let me know how we should go on? I am waiting on you right now. Thank you very much.
Thank you, ***** ***** absolutely welcome and my work is guaranteed, should I not be able to fix it, you will get a refund - no risk for you. Just keep me updated whenever you might need me by replying below.
Thank you very much and best regards ***** *****
Lorenz Vauck (Independent computer expert contractor to JustAnswer)
Thank you too!