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Claws224
Claws224, IEEE Network Engineer
Category: Networking
Satisfied Customers: 1256
Experience:  IEEE, Microsoft
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Verizon says my gateway needs to setup a network, no cables

Customer Question

verizon says my gateway needs to setup a network
JA: Can you describe your network setup (devices and cables used)?
Customer: no cables wireless. works on my dell laptop but not my gateway desktop. It is a centurylink router. verizon says gateway is on of the few computers not setup.
JA: What happened right before this popped up?
Customer: nothing. I am on my laptop
JA: What troubleshooting have you tried?
Customer: going to a gateway web site but after I gave them the serial and model numbers they said I would have to pay. I looked on other websites but they all seem to thing I can get online with gateway and I cannot..
JA: You just pay a $5 deposit now and the rest only when you get a reply from the network technician. All of this is 100% satisfaction guaranteed, so you can get a refund if you're not happy for any reason. Anything else you want the network expert to know before I connect you?
Customer: no
Submitted: 13 days ago.
Category: Networking
Expert:  Viet - Network Tech replied 13 days ago.

Hi,

I'm sorry about the issue. Was it working fine previously? Or is this a new Gateway desktop computer, or a new internet modem / router device, etc.?

Is there any error or message?

What's the model of your Gateway desktop?

What's the model of your internet modem / router device?

Please reply at the box below. Thank you,

Expert:  Viet - Network Tech replied 13 days ago.

Does your Gateway desktop computer have Windows XP, Vista, or 7 or 8 or 10?

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,