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Claws224
Claws224, IEEE Network Engineer
Category: Networking
Satisfied Customers: 1256
Experience:  IEEE, Microsoft
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Have a AMG1032-T10B router, seems phone line was struck by

Customer Question

Hi, have a AMG1032-T10B router, seems phone line was struck by lightning. Now ethernet shows it is working but it is not, wireless works of my Fibre router and router get extremely hot. I can may be repair a diode or circuit issue but can not workout how to access the circuit. Are u able to advise please. I am In Ubon -Ratchathani Thailand.
JA: Have you tried "power cycling" your router -- unplugging it and letting it rest for about ten seconds? No. I'm the network technician's Assistant. What happened right before this popped up?
Customer: there was a storm and every router in the area was damaged it was working fine till then
JA: What troubleshooting have you tried?
Customer: quite sure it is via the phone cable connection not the power supply
JA: Anything else you want the network expert to know before I connect you?
Customer: it will work with a wireless connection but still gets very heated.
Submitted: 19 days ago.
Category: Networking
Expert:  Kevin T replied 18 days ago.

How's it going.
Let me read of your question. Give me a minute.

Expert:  Kevin T replied 18 days ago.

What Internet Service provider do you use?