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Claws224
Claws224, IEEE Network Engineer
Category: Networking
Satisfied Customers: 1256
Experience:  IEEE, Microsoft
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Forgot my password and pin for a onkyo laptop running

Customer Question

Forgot my password ***** pin for a onkyo laptop running windows 10
JA: When did you last reset your username and password?
Customer: over a year ago at leasr
JA: What happened right before this popped up?
Customer: nothing special
JA: What troubleshooting have you tried?
Customer: contacting thr Microsoft team for password ***** no luck
JA: Anything else you want the network expert to know before I connect you?
Customer: no
Submitted: 18 days ago.
Category: Networking
Expert:  Viet - Network Tech replied 18 days ago.

Hi,

I'm sorry about the issue. Does it show a name or username at the password ***** login screen?
Does it show an email address at the password ***** login screen?

Is it okay to reset the laptop fresh, so you can re-set it up fresh, like brand-new, with a new password ***** want?

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,