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Hi, thank for using JustAnswer.com I am Cris.
Can you try unplugging the printer for 1 minute removing the power from the back. Then plug it back it and turn it on wait about 1 minute to see if it re-connects. Check if you can now print let me know the outcome.
sorry, i am just getting back to you. i tried that and it doesn't work. i get error message on computer that printer not connected to network
Would you like to do a remote connection so I can work on the issue and try to resolve it for you?
Let me know if you are still interested in remote help.