How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Claws224 Your Own Question

Claws224
Claws224, IEEE Network Engineer
Category: Networking
Satisfied Customers: 1256
Experience:  IEEE, Microsoft
5195814
Type Your Networking Question Here...
Claws224 is online now
A new question is answered every 9 seconds

Pearl, My recent sony BluRay player worked perfectly with my

Customer Question

Pearl, good afternoon. My recent sony BluRay player worked perfectly with my Samsung tv and infinity service. Then it didn't. The kind infinity it guy helped me get network and internet access to the blu ray player (before could get network but not internet access) but Netflix not you tube nor any thing else would open. After an hour or so he suggested a new infinity control box which i got this morning. Still won't work. Indicates that I have network and internet access, but no netflix.,
JA: Have you done a bandwidth test?
Customer: no. how do I do that
JA: What happened right before this popped up?
Customer: "this"? your typing or the netflix issue? My tv says "connection status cannot be confirmed" "network might not be set up correctly"
JA: What troubleshooting have you tried?
Customer: I have rebooted the modem, talked at length to infinity guy, reset network and password ***** "network systems" section on bluray setup options.
JA: Anything else you want the network expert to know before I connect you?
Customer: not that I know
Submitted: 2 months ago.
Category: Networking
Expert:  Kevin T replied 2 months ago.

Are you trying to get access to netflix from the bluray device or the TV?