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Claws224
Claws224, IEEE Network Engineer
Category: Networking
Satisfied Customers: 1256
Experience:  IEEE, Microsoft
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I lost my password for Wi-Fi on my MacBook. I want to be

Customer Question

I lost my password ***** Wi-Fi on my MacBook. I want to be able to get the internet on my new iPad Pro. How do I change my password
JA: Just to clarify, how old is your MacBook and what operating system are you running?
Customer: It's aMac OS X. I think I got it in 2000.
JA: Have you installed any updates recently?
Customer: I'm not sure. I download the new Flash Drive(?) ocassionally
JA: What troubleshooting have you tried?
Customer: I found internet info. on the system preferences screen and clicked on "network" and found my network to be TG1672G12-5G, but there was no place to enter a password
JA: Anything else you want the Mac expert to know before I connect you?
Customer: Will I be able to get a new password?
Submitted: 26 days ago.
Category: Networking
Expert:  Jason Jones replied 26 days ago.

Hello,
I am the person that will be helping you today.

May I ask for the brand and model name of your wireless router or your wireless modem?

Once I have the above requested information, I will be able to give you the correct answer.

I look forward to your response,
Jason