How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Claws224 Your Own Question

Claws224
Claws224, IEEE Network Engineer
Category: Networking
Satisfied Customers: 1256
Experience:  IEEE, Microsoft
5195814
Type Your Networking Question Here...
Claws224 is online now
A new question is answered every 9 seconds

Im having difficulty connecting to my Samsung TV to my

Customer Question

Sir Im having difficulty connecting to my Samsung TV to my Netgear router
JA: How much experience do you have with this particular Netgear router?
Customer: Not much
JA: What happened right before this popped up?
Customer: the tv was looking for the network but the network never showed during the searchg
JA: What troubleshooting have you tried?
Customer: Shut down the cox modem and router for 15 seconds and reconnected to no avail.
JA: Anything else you want the network expert to know before I connect you?
Customer: No
Submitted: 1 month ago.
Category: Networking
Expert:  Randy IT Tech replied 1 month ago.

Hi ,

My name is***** am sorry to hear that you are having this issue.

I will be glad to assist you with this.

Does the name of your home wifi network appear in the list of available networks on the Samsung tv?

You can reply to me here by typing in the box below please.

Customer: replied 1 month ago.
No, nothing appears
Customer: replied 1 month ago.
Hello Randy you there?
Customer: replied 1 month ago.
Randy you cannot connect to the TV since its not connected. What can you help me with?
Expert:  Randy IT Tech replied 1 month ago.

yes, follow these steps please>

1. Press the MENU button on your remote.
2. Use the navigational pad to select Network, and then click to enter the sub menu.
3. Use the navigation pad to select Network Settings.
4. Select the wireless network connection method, and the TV will automatically begin to search for wireless networks that are in range.

NOTE: If your SSID is not broadcast you can manually add your networks SSID by selecting Add Network.
5. Select your wireless networks SSID(network name) from the list, and then click to connect.
NOTE:If your network is password ***** you will need to enter your wireless networks password, when finished select Done and click to continue.
6. The TV will attempt to connect to your network.

Customer: replied 1 month ago.
There is no Add Network selection after it fails to recognize any network.
Expert:  Randy IT Tech replied 1 month ago.

okay, what is the model number of your Samsung?

Customer: replied 1 month ago.
55ES7550
Customer: replied 1 month ago.
Sorry for the delay. my TV is downstairs and computer is upstairs
Customer: replied 1 month ago.
UN55ES7550
Expert:  Randy IT Tech replied 1 month ago.

okay, how far away is the router from the tv?

Customer: replied 1 month ago.
20-30 ft
Expert:  Randy IT Tech replied 1 month ago.

okay, has the tv ever been connected to wifi or is it new?

Customer: replied 1 month ago.
It has connected in the past, but it was very difficult to connect.
Expert:  Randy IT Tech replied 1 month ago.

okay, this sounds like we may need to reset the tv and then check for wifi availability.

Try this please>

  1. Open the main menu.

  2. Scroll down and select Support.

  3. Select Self Diagnosis.

  4. Select Reset.

  5. Enter the security PIN (default 0000) for your TV.

  6. Select Yes

Expert:  Randy IT Tech replied 1 month ago.

Did that work for you?