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Claws224
Claws224, IEEE Network Engineer
Category: Networking
Satisfied Customers: 1256
Experience:  IEEE, Microsoft
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Uter suddenly quit working, 2 years old, Lynksys EA6200,

Customer Question

uter suddenly quit working
JA: Can you describe your network setup (devices and cables used)?
Customer: 2 years old, Lynksys EA6200, bought from Costco. Installed on HP laptop
JA: What happened right before this popped up?
Customer: nothing unusual
JA: What troubleshooting have you tried?
Customer: I spent time with the Shaw helpline (my internet provider) last night and they had me run the blue ethernet cable (?) directly from their modem to my laptop and then I had the internet again but when its plugged into the back of the linysys router I have no internet. The tech told me the router has failed.
JA: Anything else you want the network expert to know before I connect you?
Customer: Before I go out and purchase a brand new router I want to make certain its not some small thing toggled off ?? or something like that.
Submitted: 25 days ago.
Category: Networking
Expert:  Wes replied 25 days ago.

Hi there, my name is ***** ***** I will be assisting you today. Okay so you have a 2 year-old Linksys router which suddenly quit... Did the problem happen suddenly? Also have you tried pressing and holding the reset button on the router?