new cable box from Xfinity (X1platform) and now I can't reset my Linksys wireless router
. Just bought a new modem too thinking that was the issue but I still can't connect! HELP!!
JA: Have you tried "power cycling" your router -- unplugging it and letting it rest for about ten seconds?
Customer: Yes numerous times. the problem is there is now no place to plug the internet (yellow) plug into the new box so I plugged it into the TV and the TV reads it but won't connect to network all my settings were wiped out
JA: What happened right before this popped up?
Customer: TV asked to setup wifi connection and it sees the link sys but passwords are not working
JA: What troubleshooting have you tried?
Customer: I have tried powering off and on cable box, TV and router, I have reset everything, and I have unplugged all and reconnected. Today I bought a modem and connected that too. Still not connected
JA: Anything else you want the network expert to know before I connect you?
Customer: I can usually do this stuff fairly well on my own. Not this time. :(