Hey there, I'm Tim and will do my best to assist. So the new cable box will not talk to the router correct? And you tried resetting the old one, and bought a new one as well?
hmm, ok. Let me take a look in abit.
Ok, sorry, i got hung up with someone else. Let me know if you still need help. Their support is generally lack luster.
Gotcha, let me know, I will be on stand by for a while - Please do rate my service in the upper right hand corner of your screen, if you are going to leave a negative rating, please do not rate.