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Claws224
Claws224, IEEE Network Engineer
Category: Networking
Satisfied Customers: 1256
Experience:  IEEE, Microsoft
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I have a linksy ac 1200 and I can not connect to my phone or

Customer Question

I have a linksy ac 1200 and I can not connect to my phone or ipad
JA: Have you tested the connections by doing a ping utility test?
Customer: i have computer ass towed
JA: What happened right before this popped up?
Customer: hello
JA: Hello. What seems to be the problem?
Customer: wifi does not connect
JA: What troubleshooting have you tried?
Customer: un pluged went direct to computer checked all conects
JA: Anything else you want the network expert to know before I connect you?
Customer: that's it
Submitted: 1 month ago.
Category: Networking
Expert:  Viet - Network Tech replied 1 month ago.

Hi,

I'm sorry about the issue. Is the internet currently working fine on the computer?

Is there any error or message when connecting Wi-Fi on the phone / iPad?

Please reply at the box below. Thank you,

Customer: replied 1 month ago.
computer works fine no message just does not connect
Expert:  Viet - Network Tech replied 1 month ago.

Was it working fine previously? Or is this the first time you are trying to connect the phone / iPad to the linksys?

- So on the phone / ipad, you go to Settings -> Wi-Fi, then tap on your network name, then Connect, then what does it show?

- What's the make / model of your computer? Is it connected to the linksys device (or another device) with an Ethernet / network cable?

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

Customer: replied 1 month ago.
have done all of that it says not aviable
Customer: replied 1 month ago.
has always worked before
Expert:  Viet - Network Tech replied 1 month ago.

Do you mean it does not show your wireless network name?

Do you mean you have unplugged / re-plugged the power cord of the linksys router device?

What's the make / model of your computer? Is it connected to the linksys device (or another device) with an Ethernet / network cable?

Please reply at the box below. Thank you,

Customer: replied 1 month ago.
the last router i had lasted about 14 mounts this one is 16mounts
Customer: replied 1 month ago.
hp computer yes connect to link with eather
Expert:  Viet - Network Tech replied 1 month ago.

To confirm: You have disconnected the power cord from the Linksys device for a few minutes, then re-connect

, then wait a bit

, then you go to Settings -> Wi-Fi on the phone / iPad, and it does not show your wireless network name there. Is that correct? Does it show any other network name there?

Please reply at the box below. Thank you,

Customer: replied 1 month ago.
it does show the wireless net work linkys
Expert:  Viet - Network Tech replied 1 month ago.

So you tap on the network name called linksys, then tap on option Connect, then what happens?

Expert:  Viet - Network Tech replied 1 month ago.

How is it going?

Would you like me to help you changing your Wi-Fi / wireless network name and set a wifi password ***** want?

Can I connect remotely to your computer, so I can fix your linksys Wi-Fi issue directly through your computer for you?

Please reply at the box below to continue. Thank you.

Customer: replied 1 month ago.
no web page not available
i will not continue please refund my money thanks
Expert:  Viet - Network Tech replied 1 month ago.

I'm sorry. Is there any problem? Wireless troubleshooting takes time; we guarantee our service, so don't worry. Thank you,

Customer: replied 1 month ago.
good night thanks