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Claws224
Claws224, IEEE Network Engineer
Category: Networking
Satisfied Customers: 1256
Experience:  IEEE, Microsoft
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I recently had my WiFi name changed and I cannot log on

Customer Question

I recently had my WiFi name changed and I cannot log on through any of my other devices. It is as if I do not know the password.
JA: What's the make/model of your device? How old is it?
Customer: I need to turn it off, then on again to find out the model. It is a Samsung Galaxy (something) tablet.
JA: How long has this been going on? What troubleshooting have you tried?
Customer: For only two days. When I try to log in using my tablet, there is an authorization failed attempt.
JA: Anything else you want the electronics expert to know before I connect you?
Customer: My tablet is a Samsung Galaxy Tab 3.
Submitted: 6 months ago.
Category: Networking
Expert:  Josh replied 6 months ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  Josh replied 6 months ago.

On the other devices, did you connect to the new network name? It is important that you connect to the new name because it will not do it automatically the first time.