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Claws224
Claws224, IEEE Network Engineer
Category: Networking
Satisfied Customers: 1256
Experience:  IEEE, Microsoft
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In the mail. Having problem connecting to wifi network

Customer Question

in the mail. Having problem connecting to wifi network getting invalid security key message
JA: What's the exact make and model of your television? And what have you tried as far as getting this connected goes?
Customer: The problem is with my pc connecting to wifi network
JA: How long has this been going on? What troubleshooting have you tried?
Customer: Ever since I installed the new gateway box that was shipped to me
JA: Anything else you want the electronics expert to know before I connect you?
Customer: no
Submitted: 1 month ago.
Category: Networking
Expert:  Randy IT Tech replied 1 month ago.

Hi ,

My name is***** am sorry to hear that you are having this issue.

I will be glad to assist you with this.

The best option will be to use a secure remote screen connection to troubleshoot the issue/ It will require downloading a screen connect app to get us started. Will that be okay?

You can reply to me here by typing in the box below please.

Customer: replied 1 month ago.