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Claws224
Claws224, IEEE Network Engineer
Category: Networking
Satisfied Customers: 1256
Experience:  IEEE, Microsoft
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I forgot my password for my netgear and want to be able to

Customer Question

I forgot my password ***** my netgear and want to be able to get service on my phone
JA: How much experience do you have with this particular Netgear router?
Customer: I've had it for a couple of years and have not had any problems
JA: What happened right before this popped up?
Customer: nothing. I just want to get service on my new phone and don't have the password
JA: What troubleshooting have you tried?
Customer: none
JA: Anything else you want the network expert to know before I connect you?
Customer: I want to be sure you know my phone # is(###) ###-####
Submitted: 6 months ago.
Category: Networking
Expert:  Bryan replied 6 months ago.

Hi and thank you for your question.

Just to clarify, do you have a computer that's connected WIRELESSLY to the router's network? If so, I'll provide you with the steps to retrieve the WIFI password ***** the same.

Please reply at the box below, and then click Send.

Customer: replied 6 months ago.
No I want the password
Expert:  Bryan replied 6 months ago.

PS: Please do not accept any remote assistance offer (simply "X" it out) if it shows up on this page; it's sent out automatically by our site, and not by me. We do not need to do a remote session for your issue; I'll reply back to you below now.

Expert:  Bryan replied 6 months ago.

OK, to retrieve the WIFI password, we need to have a computer that's connected either wirelessly or directly to your router. Do you have a computer that's connected now?

Customer: replied 6 months ago.
Urs
Customer: replied 6 months ago.
Customer: replied 6 months ago.
Are you still there
Expert:  bbao replied 6 months ago.

Please advise the product name and model of your Netgear device?

Customer: replied 6 months ago.
Netgear 10
Expert:  bbao replied 6 months ago.

mmm... a bit specific please?

Expert:  bbao replied 6 months ago.

If you don't the know how to find the exact model information, please simply let me know all info you can find from the device's body.

Expert:  Viet - Network Tech replied 6 months ago.

Hi,

I'm sorry about the issue. I'm another tech; I will help you with this.

Can you please check at the back of your Netgear device for the exact model of it, such as WNR100, or WGR614, etc.?

Do you also have a Windows or Mac computer?

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,