I'm sorry about the issue. To confirm, your Wi-Fi / wireless network does not have a password, and you'd like to set up a password *****
What is the model of your Internet modem/router device?
Do you have windows xp, vista, or 7, or 8, 10, or mac computer?Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?Please reply at the box below. Thank you,
You can check at the back / bottom of your router for the make / model of it.
Also, what's the make / model of your computer?
Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,
I'm sorry. Is there any issue? If you'd like to, I can also connect remotely to your computer and fix this issue directly for you. Please reply at the box below; we guarantee our service. Thank you,
You're welcome. We are canceling this per your request. If you still need help with this issue later on, and/or if you need help with anything else in the future, please come back any time as you wish; we guarantee our service. Thank you.