How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Claws224 Your Own Question

Claws224
Claws224, IEEE Network Engineer
Category: Networking
Satisfied Customers: 1256
Experience:  IEEE, Microsoft
5195814
Type Your Networking Question Here...
Claws224 is online now
A new question is answered every 9 seconds

I just purchased a AC1200 WIRELESS ROUTER AND I CAN NOT GET

Customer Question

I just purchased a AC1200 WIRELESS ROUTER AND I CAN NOT GET MY TOSHIBA LAPTOP TO CONNECT I HAVE WINDOWS 7 ULTIMATE SOFTWARE?
JA: Have you tried "power cycling" your router -- unplugging it and letting it rest for about ten seconds?
Customer: YES
JA: What happened right before this popped up?
Customer: RIGHT NOW
JA: What troubleshooting have you tried?
Customer: RIGHT NOW IF I HOOK MY INTERNET MODEM TO TH ROUTER AND THEN RUN A CABLE FROM ROUTER TO LAPTOP I LOOSE MY INTERNET CONNECTION AND CAN NOT ACESS THE INTERNET
JA: Anything else you want the network expert to know before I connect you?
Customer: NO
Submitted: 1 month ago.
Category: Networking
Expert:  Russell H. replied 1 month ago.

Hi, thank you for contacting JustAnswer.com. My name is***** will do my best to provide the right answer to your question.

This problem will yield to a systematic and careful approach, I feel sure.

The first detail to see to is:

- how is the modem connected to the router box? that is, from what port on the modem, to what port on the router? especially important, is the port on the router should be the right port.