R6250 router set to AP. Samsung UN32J5500AF Smart tv. I can connect via LAN
. Will not connect Via WI-FI
JA: Have you tested the connections by doing a ping utility test?
Customer: Ping what - TV or Router? TV not connected so how do I ping it?
JA: What happened right before this popped up?
Customer: History - Bought TV in Dec 15. ATT Modem to UVerse. R2650 as Router. Hooked up wireless to TV. March 2016. ATT replaced modem with modem/router 2.4GHz only. WLAN to R6250. R6250 changed to IP's of 10.0.0.x. Lost TV connection. Did not get it back. Recently changed to AP. ATT Modem/Router furnishing addressing. - more to follow -
JA: What troubleshooting have you tried?
Customer: connection to TV via LAN provides internet. TV has been moved temporaily to where the router is. Tried DNS 184.108.40.206 (Google) can't see why 220.127.116.11 would be of any help. Did try and got a hookup via wireless directly to the ATT modem. I really don't want to go this route because the DL speed sucks - it's were I live. wanted to use the GB's I have to buffer streaming.
JA: Anything else you want the network expert to know before I connect you?
Customer: Anything you can think of???