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arsufi
arsufi, Computer Hardware Engineer
Category: Networking
Satisfied Customers: 984
Experience:  MCSE, RHCE, IBM System X Server Certified
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I cannot remember my password and I have asked several times

Customer Question

I cannot remember my password ***** I have asked several times for an email link to reset my password, but have not gotten one back. It is not in my spam either. Please help. I haven't had back up for over 20 days now and am very upset. Thank you.
Submitted: 1 month ago.
Category: Networking
Expert:  arsufi replied 1 month ago.

Hi,

My name is***** am sorry to hear that you have this issue, I look forward to assisting you today with your question and providing the best answer possible.

Please save this page to favorites( ctrl + d) so that you can reconnect in case you get disconnected

Expert:  arsufi replied 1 month ago.

Would you share lost email id please?

Customer: replied 1 month ago.
Customer: replied 1 month ago.
I know that this is the correct email because it is the email that is shown on the link to Mozy Home on my computer. The password ***** I thought was correct is not working.
Expert:  arsufi replied 1 month ago.

Have you shared cell number as a recovery cell no, If so, please share the cell no

Customer: replied 1 month ago.
Expert:  arsufi replied 1 month ago.

what was the old password

Customer: replied 1 month ago.
I thought it was 5759rckc
Expert:  arsufi replied 1 month ago.

Do you have any other device configured with this email id?

Expert:  arsufi replied 1 month ago.

eg: mobile / tablets etc

Customer: replied 1 month ago.
I look at this email on my phone. Is that what you mean?
Expert:  arsufi replied 1 month ago.

So on mobile, can you still access emails from***@******.***

Customer: replied 1 month ago.
Incidentally, about the time Mozy Home stopped being able to back up files, Yahoo was having technical problems. Does this have anything to do with it?
Expert:  arsufi replied 1 month ago.

How do you have entered email credentials previously. Is it configures as auto login in computer

Customer: replied 1 month ago.
No, I sometimes have to login, especially if I exit the email.
Expert:  arsufi replied 1 month ago.

did you get a code on this cell number

(###) ###-####/p>
Expert:  arsufi replied 1 month ago.

Check out message

Customer: replied 1 month ago.
do I type it in to the Mozy Home login? I didn't know I was supposed to.
Expert:  arsufi replied 1 month ago.

share me the code

Customer: replied 1 month ago.
NBMDDAKS was first code that came to my text.JWZYGXQW was the second one that came.
Expert:  arsufi replied 1 month ago.

Ok its done...

Please try with password

[email protected]

Expert:  arsufi replied 1 month ago.

Let me know if you are able to login using new password...

Customer: replied 1 month ago.
This did not work as a password ********@******.*** as my ID
Expert:  arsufi replied 1 month ago.

Its done..

Can you explain how you are entering password

Expert:  arsufi replied 1 month ago.

If you are willing, i can start a remote session and show you its working

Expert:  arsufi replied 1 month ago.

You must type K in caps

Expert:  arsufi replied 1 month ago.

K[email protected]

(K in caps & rest are small letters)

Customer: replied 1 month ago.
I'm so upset that this is costing me more money, when I just should've gotten an email to link to reset my password ***** the first place.
Customer: replied 1 month ago.
I have put that password ***** three times now. Exactly as you said.
Expert:  arsufi replied 1 month ago.

You don't have to pay more

Just check the password ***** again

Customer: replied 1 month ago.
When I click on the mozy home login and put in this password, it says invalid password.
Expert:  arsufi replied 1 month ago.

Are you chatting from a computer

Customer: replied 1 month ago.
Expert:  arsufi replied 1 month ago.

Please download and run below tool on your computer

http://www.justanswer.com/remotedesktop/join.aspx?Session=a617d0ce-3b44-4f04-a22f-0297743a1439

Procedure:

  1. Click Above link
  2. Click " I Agree"
  3. Click " Download"
  4. Double click file to run