Can you please your exact models of your Roku product and your Wi-Fi router to be connected by Roku?
Are you able to see a list of available networks when choosing wireless as the device's network connection?
Okay. Code 014 means wireless connection issue. The most common reason is mismatched wireless channel. You may try changing the wireless channel of AT&T wireless router.
Do you have the correct username and password ***** access the AT&T wireless router's management console?
You need to a computer to do that. Use your web browser to visit http://192.168.1.1 (actual IP address depends on your router's configuration) and input username and password ***** access the router's management console.
The AT&T wireless router's IP address?
Good. What's that?
Say if it is 192.168.1.1, then input 192.168.1.1 at your browser's address bar.
What do you mean by "device access code"?
Hello, I am here, waiting for you to clarify what "device access code" is? If you are not sure how to describe it, please take a screenshot and upload it here.
Sorry no, I see nothing here.
Got the code. Thanks.
Typo. Got the image. Thanks.
Does your AT&T router look like this?
Yes, I have FaceTime account. But as per JustAnswer's policy, you need to request for Secure Remote Assistance for direct communication with me, rather than chatting here at the Q&A page. This way, we can share the same computer screen and I may help you get things done directly.
1. You need to request remote assistance session from your side, or I can offer Premium Service from my side. Once you accept and pay for the service, we can continue.
2. I am not available at the moment. To be available in 2 hours, if it is still convenient for you.
I am leaving for a while due to family commitment. To be available in 2 hours.
If you agree to continue via remote assistance, we may then speak via FaceTime and share computer screen if necessary.
Got the feedback from the ViaSat technical support?
Any update please?