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bbao
bbao, System Administrator
Category: Networking
Satisfied Customers: 189
Experience:  Certified Information Systems Security Professional / Certified Information Security Manager / Microsoft Most Valuable Professional
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I cant get my roku to go wireless, att my roku box in my

Customer Question

i cant get my roku to go wireless
JA: Can you describe your network setup (devices and cables used)?
Customer: att my roku box in my room is on with ethernet and i want to have roku wireless in livingroom
JA: What happened right before this popped up?
Customer: on what
JA: What troubleshooting have you tried?
Customer: when i go to put roku on wireless it says code014
JA: Anything else you want the network expert to know before I connect you?
Customer: no
Submitted: 1 month ago.
Category: Networking
Expert:  bbao replied 1 month ago.

Can you please your exact models of your Roku product and your Wi-Fi router to be connected by Roku?

Customer: replied 1 month ago.
my roku box is model 2050x and att wi-fi
Expert:  bbao replied 1 month ago.

Are you able to see a list of available networks when choosing wireless as the device's network connection?

Customer: replied 1 month ago.
my att one comes up but dont connet
Customer: replied 1 month ago.
it says code 014
Expert:  bbao replied 1 month ago.

Okay. Code 014 means wireless connection issue. The most common reason is mismatched wireless channel. You may try changing the wireless channel of AT&T wireless router.

Do you have the correct username and password ***** access the AT&T wireless router's management console?

Customer: replied 1 month ago.
how do you do that
Expert:  bbao replied 1 month ago.

You need to a computer to do that. Use your web browser to visit http://192.168.1.1 (actual IP address depends on your router's configuration) and input username and password ***** access the router's management console.

Customer: replied 1 month ago.
i have the ip adress
Expert:  bbao replied 1 month ago.

The AT&T wireless router's IP address?

Customer: replied 1 month ago.
Customer: replied 1 month ago.
Expert:  bbao replied 1 month ago.

Good. What's that?

Say if it is 192.168.1.1, then input 192.168.1.1 at your browser's address bar.

Customer: replied 1 month ago.
it is different code
Customer: replied 1 month ago.
do you need the device access code
Expert:  bbao replied 1 month ago.

What do you mean by "device access code"?

Customer: replied 1 month ago.
Hello
Expert:  bbao replied 1 month ago.

Hello, I am here, waiting for you to clarify what "device access code" is? If you are not sure how to describe it, please take a screenshot and upload it here.

Customer: replied 1 month ago.
Hi did you get picture
Expert:  bbao replied 1 month ago.

Sorry no, I see nothing here.

Customer: replied 1 month ago.
Ok
Customer: replied 1 month ago.
Do you have facetime
Customer: replied 1 month ago.
Can we do that
Expert:  bbao replied 1 month ago.

Got the code. Thanks.

Expert:  bbao replied 1 month ago.

Typo. Got the image. Thanks.

Customer: replied 1 month ago.
Can we do this now
Expert:  bbao replied 1 month ago.

Does your AT&T router look like this?

Yes, I have FaceTime account. But as per JustAnswer's policy, you need to request for Secure Remote Assistance for direct communication with me, rather than chatting here at the Q&A page. This way, we can share the same computer screen and I may help you get things done directly.

Expert:  bbao replied 1 month ago.

FYI

1. You need to request remote assistance session from your side, or I can offer Premium Service from my side. Once you accept and pay for the service, we can continue.

2. I am not available at the moment. To be available in 2 hours, if it is still convenient for you.

Customer: replied 1 month ago.
now what
Customer: replied 1 month ago.
Like that
Expert:  bbao replied 1 month ago.

I am leaving for a while due to family commitment. To be available in 2 hours.

If you agree to continue via remote assistance, we may then speak via FaceTime and share computer screen if necessary.

Expert:  bbao replied 1 month ago.
I am back. Do you want to continue?
Expert:  bbao replied 1 month ago.

Got the feedback from the ViaSat technical support?

Expert:  bbao replied 1 month ago.

Any update please?