Can you please double check the product name and model as I can't find such a product from Netgear. Please also clarify RAID system you are referring to. Thanks.
Is this the product you were talking about? No data volume shown in RAIDar or web console?
Please first try checking the volumes via web console if you are sure you got all disks properly installed.
> card imfo good
What kind of "card info" are you referring to?
I notice you have requested a Secure Remote Assistance, was it successful? Did any other expert provide the remote assistance service to you?