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Jason Jones
Jason Jones, Network Technician
Category: Networking
Satisfied Customers: 14984
Experience:  Years of experience and education.
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Some of the URL's I visit are not being connected to. Also

Customer Question

Some of the URL's I visit are not being connected to. Also have run a troubleshooter and it says that I am not connected to network. But on the computer itself it shows me connected.
JA: Have you tested the connections by doing a ping utility test?
Customer: Don't know how to do that.
JA: What happened right before this popped up?
Customer: What popped up?
JA: What troubleshooting have you tried?
Customer: the wireless network troubleshooting
JA: Anything else you want the network expert to know before I connect you?
Customer: How can I determine if the linksys in not working properly and if I may need a new one.
Submitted: 4 months ago.
Category: Networking
Expert:  Jason Jones replied 4 months ago.

Hello,
I am the person that will be helping you today.

- Hold down the two following keys at the same time: Windows key and the letter R
- In the box that comes up, type: cmd
- Click the Ok button.
- In the black window, type the following and press Enter: ipconfig
- Press Enter
Question #1: What is shown for the IP Address, Subnet Mask & Default Gateway?
- In the black window, type the following and press Enter: ping 4.2.2.3
Question #2: What does it say, replies or request timed outs?
- In the black box, type the following and press Enter: ping red.com
Question #3: What does it say, replies or request timed outs?
Please, send your reply below in the box. After you type your message, click the Send button.

Thank you,
Jason

Customer: replied 4 months ago.
could not find the host red.com. Please try again
Customer: replied 4 months ago.
Ping request could not find host red.com. Please try again
Expert:  Jason Jones replied 4 months ago.

I see that you have answered question #3. May I ask for the results for question #1 & #2?

Customer: replied 4 months ago.
Sorry phone number should be(###) ###-####
Expert:  Jason Jones replied 4 months ago.

May I ask for the results for question #1 & #2?

It appears that your bank or credit card company is blocking the payment, for some reason. You will have to contact your bank or credit card company, let them know that the payment is okay to be processed and that they need to remove the block. Once the block is removed, you may click the "Accept this Offer" button once more to accept.

Customer: replied 4 months ago.
Please resubmit request.
Customer: replied 4 months ago.
Should I go back and redo questions 1 and 2? Don't remember the answers.
Expert:  Jason Jones replied 4 months ago.

Yes, answer questions 1 and 2, please. Also, the payment still has not gone through. Did you contact your credit card company or bank and have them unblock the payment?

Customer: replied 4 months ago.
Reply from 4.2.2.3 bytes=32 time-925 TTL-52
sent 4 received 4 loss 0
Customer: replied 4 months ago.
Did you get correct phone number?
Expert:  Jason Jones replied 4 months ago.

- Hold down the two following keys at the same time: Windows key and the letter R
- In the box that comes up, type: ncpa.cpL
- Click the Ok button.
- Right click the network adapter icon that you are using to connect to the Internet.
- Click Properties
- Highlight INTERNET PROTOCOL (TCP/IP) V4
- Click the Properties button
- Choose USE THE FOLLOWING DNS SERVER ADDRESSES
- Enter 4.2.2.3 for the Preferred DNS server.
- Enter 4.2.2.2 for the Secondary DNS server.
- Click OK
- Click OK
- Restart computer

After you do that, your problem will be fixed.

Please, do not forget to contact your credit card company. Until you do that, I will not be given any credit for my time.

Customer: replied 4 months ago.
Were you able to connect to my computer?
Customer: replied 4 months ago.
What will I be charged for?
Expert:  Jason Jones replied 4 months ago.

I don't think you are getting my instructions. DO THE FOLLOWING, to fix the problem.

- Hold down the two following keys at the same time: Windows key and the letter R
- In the box that comes up, type: ncpa.cpL
- Click the Ok button.
- Right click the network adapter icon that you are using to connect to the Internet.
- Click Properties
- Highlight INTERNET PROTOCOL (TCP/IP) V4
- Click the Properties button
- Choose USE THE FOLLOWING DNS SERVER ADDRESSES
- Enter 4.2.2.3 for the Preferred DNS server.
- Enter 4.2.2.2 for the Secondary DNS server.
- Click OK
- Click OK
- Restart computer

After you do that, your problem will be fixed.

Expert:  Jason Jones replied 4 months ago.

You will not be charged for the remote connection, because that is not needed. Just follow the instructions I gave you.

Customer: replied 4 months ago.
Okay. Thanks
Expert:  Jason Jones replied 4 months ago.

You are welcome. Did that fix the problem?

Customer: replied 4 months ago.
No. I am still not able to connect to the URL's that I been able to up until today.
Customer: replied 4 months ago.
As far as I can see nothing has changed.
Customer: replied 4 months ago.
Are we still connected?
Expert:  Jason Jones replied 4 months ago.

Yes, we are connected.

- Hold down the two following keys at the same time: Windows key and the letter R
- In the box that comes up, type: cmd
- Click the Ok button.
- In the black window, type the following and press Enter: ipconfig /aLL
- Press Enter
What is shown for the DNS servers?

Customer: replied 4 months ago.
2001:5b0:277a:7918:4af8:b3ff:febe:aa05:
192.168.1.1
Customer: replied 4 months ago.
Is this the information you needed?
Customer: replied 4 months ago.
Is there a problem on why it is taking so long to communicate back and forth with each other?
Expert:  Jason Jones replied 4 months ago.

Okay. That means you didn't follow my instructions.

Please, try again.

- Hold down the two following keys at the same time: Windows key and the letter R
- In the box that comes up, type: ncpa.cpL
- Click the Ok button.
- Right click the network adapter icon that you are using to connect to the Internet.
- Click Properties
- Highlight INTERNET PROTOCOL (TCP/IP) V4
- Click the Properties button
- Choose USE THE FOLLOWING DNS SERVER ADDRESSES
- Enter 4.2.2.3 for the Preferred DNS server.
- Enter 4.2.2.2 for the Secondary DNS server.
- Click OK
- Click OK
- Restart computer

Customer: replied 4 months ago.
How can I tell if we are still connected?
Expert:  Jason Jones replied 4 months ago.

Please, do what I asked. We are connected still.

Customer: replied 4 months ago.
21 October 2016 03:24
2001:5b0:277a:7918:4af8:b3ff:febe:aa05:
192.168.1.1
Customer: replied 4 months ago.
Is this the information you requested?
Expert:  Jason Jones replied 4 months ago.

I will post the instruction one more time.

- Hold down the two following keys at the same time: Windows key and the letter R
- In the box that comes up, type: ncpa.cpL
- Click the Ok button.
- Right click the network adapter icon that you are using to connect to the Internet.
- Click Properties
- Highlight INTERNET PROTOCOL (TCP/IP) V4
- Click the Properties button
- Choose USE THE FOLLOWING DNS SERVER ADDRESSES
- Enter 4.2.2.3 for the Preferred DNS server.
- Enter 4.2.2.2 for the Secondary DNS server.
- Click OK
- Click OK
- Restart computer

Customer: replied 4 months ago.
I did that the first time that you asked me to. Then I restarted my computer and I still cannot get to the URL's that I have been using.
Customer: replied 4 months ago.
Do you want me to do it again?
Expert:  Jason Jones replied 4 months ago.

Yes, do it again. It didn't work the first time.

Customer: replied 4 months ago.
How will I be able to get back to you once I restart my computer?
Expert:  Jason Jones replied 4 months ago.

You can get back to me the same exact way that you did in the first place when you restarted your computer.

I see that you have not corrected your credit card issue. No payment has been made, yet. Please, contact customer service and fix that first.

Customer: replied 4 months ago.
The bank has told me to just have the company run the request again.
Customer: replied 4 months ago.
I had to contact customer service to get in touch with you again.
Expert:  Jason Jones replied 4 months ago.

Okay, I am not able to run the request again. You must contact customer service one last time and tell them to run the request themselves.