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Richard
Richard, Network Specialist
Category: Networking
Satisfied Customers: 31231
Experience:  20 years consulting in the IT industry with Networking
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Dcs930l want connect, Trying to use wireless, Nothing, What

Customer Question

Dcs930l want connect
JA: Can you describe your network setup (devices and cables used)?
Customer: Trying to use wireless
JA: What happened right before this popped up?
Customer: Nothing
JA: What troubleshooting have you tried?
Customer: What can i do have reset camera
JA: Anything else you want the network expert to know before I connect you?
Customer: Is there new software i should download
Submitted: 1 month ago.
Category: Networking
Expert:  Richard replied 1 month ago.

Hi there and welcome

What is the message you get when it fails to connect?

Customer: replied 1 month ago.
Failed to connect
Expert:  Richard replied 1 month ago.

thanks

Can you remove the power from your wifi router and the camera and wait 5 minutes

Connect the power to the wifi router and wait 5 minutes

Connect the power to the camera and tell me if it then connects please.

Customer: replied 1 month ago.
K
Expert:  Richard replied 1 month ago.

thanks