Thank you for your question, my name is ***** ***** I look forward to assisting you.
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This is usually an issue with the Firmware, so I would first like you to do this please.
Remove the charger from the Kindle and hold the power button to off for 35 seconds.
Release, then connect the charger and try to turn on the Kindle and connect.
Let me know the results please
I have offered this as requested, please accept it
I gave you a set of instructions to do, you asked me to make an offer to call you then you reply that I mislead you?
Why don't you just go and do the initial instructions I gave you as opposed to these accusations against me?
Very Strange, but I'll process a refund